Plan, Execute and Sustain - a three step approach for
effective change management
In a recent article, we shared the 5 Factors to Successful Change Management Adoption. And while adoption is definitely a critical factor of change implementation, there are several prior important steps that one needs to consider to successfully implement any change initiative.
3 Stages of the Change Management Process:
Effective change management is a combination of planning, executing and sustaining the change initiative. Each stage has significant value in the change process and we examine each stage from a perspective of leading with the head, hand and heart.
User Involvement: Ensuring user and people involvement in defining the change
Leadership Commitment: Obtaining effective sponsorship and leadership engagement
Training: Delivering appropriate training programs
Coaching: Developing change champions and providing hands on support to users
Organizational Performance: Defining organizational functions and performance standards
Communications: Developing and Delivering appropriate Communications messages
Metrics and Measurements: Defining and Tracking metrics for benefits realization
Executing with the ‘hand’ means having a defined plan of action that will result in less missed deadlines and avoiding getting side tracked by other activities.
Sustain Change with your Heart:
Finally, change efforts needs to be sustained throughout the long-term existence of the organization- that means making change stick! Ongoing reinforcement of the change and evolution of the Desired Future State is managed in this final Sustain Change stage.
Sustaining change with the heart means having a PEOPLE first approach and focusing on the human aspect of change. By mobilizing people to be on your side and seeing the impact of change as a positive benefit for them, the change initiative becomes easier to implement and has lasting adoption.
Finding a balance
Change doesn’t happen overnight and it takes time to learn team dynamics and company culture. Most people within an organization rarely see change coming and often hear about it through un-ideal mediums such as email for the first time.
Therefore, ensuring you have a solid plan that combines planning, execution and sustainment, will help you successfully navigate your change initiative.
How can we help?
StrategicFront offers a unique approach by integrating Project, Process and Change Management to deliver on client’s business goals. Our team of highly skilled and experienced practitioners have led successful project across all areas including; banking, technology, retail and professional services.
Do you have a special initiative that may need support – we’d be happy to speak with you. Email us at [email protected] or call 416-915-4141. We look forward to hearing from you.